How do I receive my files after buying?+
Instant download link via email after checkout. Files are also stored in your Ko-fi or Stripe order receipt.
Do you do refunds?+
No — all sales are final because everything is a digital download. Please read the product page carefully before purchasing.
Can I use a Lunalace rig commercially / for streaming on Twitch & YouTube?+
Yes. Personal and commercial streaming use is included with every purchase. See the full Terms for what's allowed.
Are source files (.cmo3, .psd) included?+
No, only runtime files by default. Source files are a separate add-on for some products.
How long does a custom rig take?+
Typically 3–6 weeks from deposit, depending on complexity and queue.
Do you accept rush orders?+
Sometimes — message me through the contact page with your deadline.
Can I commission an existing rig with my own art?+
Yes! Rig-only commissions are available. Bring fully separated PSDs.
Do you do refunds for commissions?+
Deposits are non-refundable. Milestone payments cover work already completed.